My energy monitor is not working! What do I do?
Firstly, don't panic. 99% of problems are simple.
Often it's connectivity. This means the unit is running happily but can't connect to the internet. It's still recording. Contact PhiSaver if you have any issues. But first, try these suggestions:
- Just restart the device. Turn it off at the powerpoint and then one again. There are two connections - just do them both.
- Check the flash codes (see a list on this page, below)
- Check your WiFi is working (e.g. test with a phone)
- Can you can see the unit on your local Wifi? ( connect to your router or use a phone app like Fing.)
I'm on WiFi and have a new router - how do I connect PhiSaver?
If you change your WiFi password or name you'll need to update PhiSaver. After you have setup the new WiFi, restart PhiSaver (turn if off then on) and configure:
- Unplug and re-plug the IotaWatt's USB connection. You should see a "RED GREEN GREEN" flash code.
- On a computer, browse available WiFi networks. Connect to your device's Wifi . The device name is printed on the box. Use the password: IotaWatt
- In a web browser, goto http://192.168.4.1
- Select your WiFi network name and enter the password.
Restart PhiSaver and it will automatically connect to your WiFi network.
The unit is flashing green or red. What do these mean?
- black: no power
- green pulse: all is well
- red-green-green: cannot connect to WiFi - see above.
- red-red-red: unexpected error - please contact us
See full details.