We help you see where energy is going. Treat the data as a powerful investigative tool—not as your electricity meter. You let us install hardware, store your data privately and send you alerts you choose. We work hard on security and reliability, but no system is perfect. If something goes wrong, our liability is limited.
Summary of Terms (not part of terms)
1) Who we are
PhiSaver Pty Ltd (“PhiSaver”, “we”, “us” or “our”) provides hardware and software for energy monitoring and analytics.
2) Agreement
By ordering, installing, accessing or using PhiSaver hardware, dashboards, APIs, notifications or reports (the “Services”), you agree to these Terms.
3) Purpose & limitations of data
- Investigative use only. Data, charts and reports from the Services are provided to help investigate and manage energy use. They must not be relied on for billing, settlements, or other financial purposes.
- Data may contain errors. Readings can be affected by sensor tolerances, installation conditions, communications failures, third-party sources and user configuration. Data may be missing, delayed or inaccurate at times. You are responsible for independently verifying any result used for operational or compliance decisions.
4) Your permissions to us
You give PhiSaver (and our licensed contractors) permission to:
- Install and maintain hardware at your site(s), including temporary power interruptions where required by electrical safety rules.
- Collect and store data privately from monitored circuits and connected systems (e.g., solar inverters or BMS), and derive metrics and aggregations from that data.
- Process and back up data in secure infrastructure we operate or control, and retain it for as long as needed to provide the Services and comply with law.
- Contact you with notifications (e.g., alerts, reports, service updates) according to your notification preferences. You can change preferences or opt out of non-essential communications at any time.
5) Privacy & security
- We only use your data to provide and improve the Services, support you, and meet legal obligations.
- We apply reasonable technical and organisational measures to protect data (including encrypted transit and restricted access). No method is 100% secure and we do not guarantee absolute security.
- You can request export or deletion of your account data subject to legal and operational constraints.
6) Accounts, access & acceptable use
- You are responsible for the acts of users you authorise and for protecting login credentials.
- Do not misuse the Services (e.g., attempt to break security, overload systems, or reverse engineer software).
- We may suspend access to protect security, perform maintenance, or address misuse.
7) Warranties & disclaimers
To the maximum extent permitted by law, the Services are provided “as is”. We disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. In particular, we do not warrant that measurements are suitable for billing or financial settlement.
8) Liability
Nothing in these Terms limits rights you may have under non-excludable laws (e.g., the Australian Consumer Law). Otherwise, to the extent permitted by law:
- Indirect loss excluded. We are not liable for indirect, consequential, special or exemplary loss, including loss of profit, savings, business or data.
- Cap. Our total aggregate liability arising out of or related to the Services is limited to the amounts you paid to us for the Services in the 12 months before the event giving rise to liability, or AUD $1,000 if no fees were paid.